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Lost NVQ Certificates – What You Need To Know

CSCS Skilled Worker Card

Usually at this time of the month we start to get calls from people who’ve lost NVQ Certificates.

“Why so?”  you may ask, but the reason is pretty simple.  CSCS Cards expire at the end of each month, so people start thinking about getting a new one in about the middle of the month.

Lost NVQ Certificates - only comes to light when you most need them
“Where’s my !*%%*!! certificate?!”

That’s the time they find out the CSCS people need to see proof of their qualifications.  It’s always at least five years since they last needed the certificate and it appears some people aren’t that good at storing them safely.

(That’s without taking into account people who have moved house, left home, got divorced and a myriad other reasons.)

Result?  They can’t find them and the clock is ticking. So they call us.

There’s an added dynamic now – the CSCS need to see the proof of the NVQ in all cases, whereas until a relatively short time ago, they had that record available to them.

At the same time, the CSCS, the CITB and Awarding Bodies have become more concerned about fairly widespread fraudulent and fake documentation – so it’s hardly surprising they are tightening up on procedures.

They check the serial number on the certificate against their database to see if it is valid.

So the first time trades realise they can’t find their certificates is when they call the CSCS or go onto their website and discover they need to produce the certificate to get a new card.

Applying For A CSCS Card

To apply for a CSCS Card now, you’re best going online and setting up an account using the CSCS Online Portal.  Once you have done that, you can start your CSCS Card Application.

You will need:

  1. A passport style photo of your head and shoulders against a white background
  2. Your CSCS Registration Number – which will be on your present card, or available from your training provider
  3. A scanned copy of your qualification certificate, or proof that you are registered to complete a recognised construction related qualification relevant to your occupation.
  4. A scanned copy of your pass certificate for the appropriate level of CITB Health, safety and environment (HSE) test, which must be within the last 2 years.
  5. A credit or debit card to pay the £36 application fee.

And it’s the third of these that causes all the problems – lost NVQ certificates become an issue only when you need them!

We’ve always kept a copy of our candidates’ NVQ certificates, so when people call us who have come to SuperSkills for their NVQ Assessment, in most cases we have been able to help them.  We’ve just looked in our records and presto – there it is.

However, even we have to archive or destroy those copies after a lapse of time.

The only option at that stage – or if the person got their Construction NVQ somewhere else – is for them to apply to the original Awarding Body for a Duplicate.  There will be a “search fee”.

The name of the Awarding Body is the essential piece of information you need if you’ve lost your NVQ Certificate.

Without the Awarding Body’s name, you won’t have a place to start.

You can call NOCN_CSkills Awards on 03009991177 option 1 then option 3.  Alternatively, go to their replacement certificate online form here

Call City and Guilds on 01924930800.  You will need your six digit Centre Number.  (If you don’t have that, you are limited to their online process described below.)

They also have a replacement certificate application form here.  They charge a non-refundable fee for the search of £44.00.

But here’s a tip – if you know you got your qualification from City & Guilds and it was before 2005 – they are most unlikely to recover it.

See their instructions for getting a replacement certificate

If your qualification wasn’t for Construction trades, you may still want to look at NOCN as the awarding body, but you might want to include Pearson Qualifications (they also go under the name Edexcel).

Their phone number isn’t published on their website, but you can apply for a replacement certificate by following this link

And, just for completeness – and based on a call received over two years after this post was first written – there’s OCR – dealing with a very limited range of Non-Construction qualification NVQ’s, but a whole raft of academic qualifications.  They have contact details and an online form to get a replacement certificate on their Home Page

If you gained the qualification more than 10 years ago, they may not be able to issue you with a replacement but it’s worth a phone call to find out .

However, if you really cannot locate your lost NVQ certificates, you may end up having to pay for another assessment.

Which is a pain.

So – whether you need to renew your CSCS Card this month, this year, or in five years time – make sure it’s safe!

And when you go home tonight, scan your NVQ and Health & Safety Test certificates and store the images somewhere.

Any PDF file will do – if you don’t have a desktop scanner, you will find there are loads of free telephone Apps that will enable you to scan documents.

Avoiding lost NVQ certificates is, after all, the best way to take the hassle out of renewing your CSCS Card.

If you do need to get assessed for your NVQ – and let’s hope not because you’ve lost your NVQ certificates – call us on 01845 527 445.

See all our NVQ Assessment programmes here