Your Satisfaction is Our Priority
At SuperSkills, we’re committed to providing you with high-quality online training courses. We understand that sometimes things don’t work out as planned, so we’ve created a fair and straightforward refund policy to ensure your peace of mind.
Your 14-Day Cooling-Off Period
In accordance with UK and EU consumer law, you have a 14-day cooling-off period from the date of purchase to cancel your order and receive a full refund. This means you can change your mind, no questions asked.
To request a refund within the 14-day cooling-off period, please:
- Contact us: Reach out to us via email at accounts@superskills.co.uk or phone 01845 527 445.
- Provide your order number: This will help us quickly identify your purchase.
- Confirm your decision to cancel: Please let us know you wish to cancel your order and request a refund.
Please note:
- To be eligible for a full refund, you must not have started the course or accessed any course materials.
- If you have agreed to us registering you for NVQ assessment, the registration fee is non-refundable
- Once you’ve started the course, we’re unable to offer a refund.
Beyond the 14-Day Cooling-Off Period
While we can’t offer a full refund after the 14-day period, we’re always happy to help. If you encounter any issues with your course, such as technical difficulties or content that doesn’t meet your expectations, please contact our support team.
We’ll work with you to find a solution, which may include:
- Technical support: We will assist you with any technical problems you may encounter.
- Content clarification: We’ll provide additional explanations or resources to help you understand the course material.
- Alternative solutions: In certain cases, we may offer alternative courses or learning materials.
Our Commitment to You
We want to ensure you have a positive learning experience. If you’re not satisfied with your purchase, please reach out to us. We’re here to help.
For further information, call 01845 527 445 or fill in our contact form.
